Category Archives: profit

Two types of coffee shop owner/manager… which are you?

Recently I’ve been working with a lot of very successful operators… Recently I’ve been talking to a lot of operators who are really struggling… Today I realised that, WITHOUT EXCEPTION, these two groups thought entirely differently about one key factor… They way they think about the customers in relation to the success or failure of… Read More »

So what?

Why are you doing what you do? What is the outcome? What are you slogging away day to day for? Most people simply can’t answer these questions within their business. You must be able to clearly state what it is that you want out of the business in an effort to properly move towards that.… Read More »