Category Archives: cafe

Tales from New York 1 – How well do YOU target YOUR customers?

I’m just back from nearly three weeks in the US and spent considerable time in New York – it is, as ever, just about the most stimulating city on the planet. I saw some amazing retailing and some inspirational restaurants but I have to say the quality of the coffee bars (that I saw anyway)… Read More »

The five words that trap most owners in their business… (part two)

“You have to be there…” It’s nonsense for so many reasons. But obviously at it’s most simplistic Howard Schulz isn’t there in every Starbucks and they seem to do okay. Every major chain manages to cope without the “owner” being there so why can’t you? But immediately I hear murmurs along the lines of “well,… Read More »