Category Archives: Customer experience
Two types of coffee shop owner/manager… which are you?
Recently I’ve been working with a lot of very successful operators… Recently I’ve been talking to a lot of operators who are really struggling… Today I realised that, WITHOUT EXCEPTION, these two groups thought entirely differently about one key factor… They way they think about the customers in relation to the success or failure of… Read More »
Are you living in denial?
When we first set up our businesses we are 100% convinced that we can and will do a better job than the competition. We list out the factors that we will do better, that we’ll relentlessly focus on until we have this wonderful business that clearly offers a “superior experience”. We smirk, snigger and discuss… Read More »