“Finally” from me too.

By | June 21, 2007

One of my mantra’s over the years has been the famous 4 rules of referral …. all you ever need to do to keep customers …

1. Turn up on time

2. Do what you say

3. Finish what you start

4. Say please & thank you

1 & 4 could also mean – Be open/there when your customer wants you & Have manners and be nice to people even when you are in a bad mood or don’t particularly like them. 2 & 3 are the same in any language !

And so with great delight …. and 7 years later …. I have finished what I started – my first book …. what a journey …. (that’s probably another book). Many Thanks to my mate Johnnie …. He’s a good man. Worth listening to !

Hugo

One thought on ““Finally” from me too.

  1. Margot

    Hugo,

    If I lived in the United States, with an attitude like yours, I’d be at your place drinking your coffee every day!

    Margot from Marrakesh, Morocco

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