Tag Archives: John Richardson

The story of two coffee shops – which one are you?

I was working in a small provincial town recently and spoke to the owners of two coffee shops approximately thirty yards apart.  They were on the usual, slightly decimated, High Street that can be found in almost any town in the UK.  Lots of “To Let” signs and empty stores. In between them was a… Read More »

Three ideas for increasing your gross profit…

And don’t forget about our webinar on Tuesday! We’re going to be going through the seven main ways (for almost any business) that you can drive new customers through your doors.  It’s a totally free one hour webinar and we hope to provide you with some real value as well as introduce an entirely new… Read More »

Two types of coffee shop owner/manager… which are you?

Recently I’ve been working with a lot of very successful operators… Recently I’ve been talking to a lot of operators who are really struggling… Today I realised that, WITHOUT EXCEPTION, these two groups thought entirely differently about one key factor… They way they think about the customers in relation to the success or failure of… Read More »